Frequently Asked Questions

Most of what people write in about is answered here. If your question is not on the list, email us at [email protected] and we will answer it directly.

Orders and payment

What payment methods do you accept? PayPal, debit cards, and credit cards including Visa, Mastercard, American Express, and Discover. Everything runs through PayPal's gateway, and a PayPal account is not required to pay by card. The full list sits on Payment Methods.

When is my card charged? Once, at checkout, when the order is placed. There are no repeat charges and no subscriptions on anything we sell.

My payment was declined. Was I charged? No. A declined payment creates no order and takes no money. Any amount you see held by your bank is a temporary authorization that drops off on its own. Try again, or write to us and we will look at it with you.

Is there an order cutoff? Yes. Orders placed before 5:00 PM EST, Monday to Friday, start handling the same day. Anything after that starts on the next business day.

Shipping

How much is shipping? $4.95 flat per order, whatever is in it. There are no weight surcharges and no oversize fees. Full detail is on Shipping Policy.

How long until it arrives? Handling takes 1–3 business days, and transit is usually 5–7 business days, so most orders land inside 6–10 business days of being placed.

Which carrier will bring it? USPS, UPS, or FedEx, depending on the address and what is in the box. The carrier is named in your shipping email.

Do I get a tracking number? Yes, by email, as soon as the parcel is handed over. You can also check it any time on Order Tracking.

My tracking says delivered and nothing is here. Write to us. We open a trace with the carrier ourselves rather than asking you to do it, and a confirmed loss is replaced or refunded.

Returns and refunds

What is the return window? 30 days from the day your order is delivered.

Who pays for return shipping? We do. Ask for a return and a prepaid label lands in your inbox within 1 business day, ready to print at home or show at the carrier counter. There is no restocking fee and no processing fee.

Do I have to explain why I am returning something? No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

How long does a refund take? The timing is set out in the Return & Refund Policy, together with what happens between the parcel arriving and the money moving.

Something arrived damaged. Email us within 7 days with a photo. We prioritize those cases and send a replacement or a full refund including the original shipping.

Products and sizing

What do you sell? Men's training shorts and men's compression base layers, in a set of sizes and inseam lengths chosen to cover the usual training week.

How do I know if a short has a liner? Every listing says so in the description, because that detail decides whether you need a layer underneath. About Us explains how the range is split.

Which inseam should I pick? Shorter lengths give a knee more room in a deep bend, longer lengths sit calmer under a knee sleeve and on a bike. The listing gives waist and inseam so you can match it against a pair you already own.

How should a base layer fit? One step tighter than a short, with no pull at the waistband and no bunching behind the knee. Listings give a body measurement range rather than a single letter.

How do I wash them? Cool water, no fabric softener, and out of the bag the same day. Heat and trapped damp are what shorten the life of the elastic.

Still have a question

If your question did not turn up above, send it over. Answering it before you order saves everyone a return.

Thank you for shopping with us, and for putting the gear to work.