Cancel & Change Order Policy

Last Updated: September 2026

At Gym Workout Gear (accessible via https://gymworkoutgear.com), this page covers the short window between placing an order and that order leaving us, and what can still be changed inside it.

Sizes get picked in a hurry, an inseam gets second-guessed an hour later, and an address turns out to be the old one. None of that is unusual, and most of it is easy to fix while the order is still on our side of the door.

By placing an order you agree to the terms below. If your order is already moving and you are not sure what is still possible, email us at [email protected] and we will tell you exactly where it stands.

1. Cancellations and changes at a glance

2. Cancelling within 24 hours

You can cancel any order within 24 hours of placing it, with no reason needed and nothing to pay. Email us at [email protected] with your order number and the word cancel. The order is refunded in full, including the original shipping fee.

And if the 24 hours has passed but the parcel has not left the shop yet, we will still cancel it. Ask, and we will check where it is.

3. Changing an order within 24 hours

Inside the same window you can change the size, swap one item for another, adjust the quantity, or correct the shipping address. Send the order number and the change you want. If the new item costs more we send a payment request for the difference, and if it costs less we refund the difference to your original payment method.

4. After your order has been dispatched

Once a parcel is with the carrier we cannot pull it back, but you are not stuck with it. You can refuse the delivery at the door, or accept it and email us for a prepaid return label, which we send within 1 business day. Either route costs you nothing and the order is refunded under the Return & Refund Policy.

5. Address corrections

Tell us as soon as you notice. While the order is with us the change takes a moment. After dispatch we contact the carrier on your behalf and ask for a redirect, which most carriers will do while a parcel is still in their network. If a parcel comes back to us undelivered we email you, confirm the address, and send it out again at no extra shipping cost.

6. Orders that cannot be canceled

• Final sale or clearance items, once handling has begun
• Orders that have already been assigned a tracking number

If your situation falls just outside one of these, write to us anyway. Even on these, a message costs nothing and we will look at what can be done.

7. Cancellations we initiate

Occasionally we have to cancel an order from our side: stock that turns out to be gone, a payment that cannot be verified, or a pricing error on a listing. When that happens you get an email explaining what went wrong and a full refund to your original payment method. Where the item is coming back into stock, we say when.

8. Changes to this policy

This policy may be updated from time to time. The current version is always the one posted here, dated at the top of the page.

Order change questions

Speed matters on this one. Send the order number and what you need changed, and we will act on it in the order it arrives.

Thank you for shopping with us, and for putting the gear to work.