Return & Refund Policy

Last Updated: September 2026

At Gym Workout Gear (accessible via https://gymworkoutgear.com), we want you to end up with gear you actually reach for. Training kit is bought on a guess about fit more often than most clothing, and a guess that misses should not cost you anything to put right.

So the headline numbers are simple: 30 days to return anything from the day it arrives, a prepaid return label emailed within 1 business day of your request, and no restocking or processing fee of any kind. Return shipping costs you nothing.

By placing an order you agree to the terms below. If your situation is not covered here, ask us first at [email protected]. It is easier to sort out before a parcel is moving than after.

1. Key policy framework and timelines

2. What this policy covers

It covers returns by mail of anything bought on our website, whether the item is faulty or simply not right. Fit, color on screen versus color in hand, and a plain change of mind are all accepted reasons. Refunds are issued in USD to the payment method used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return eligibility criteria

• Time limit. The request reaches us within 30 days of delivery.
• Item condition. Unworn and unwashed, with no odor, marks, or wear on the sole of the foot or the seat of the short.
• Packaging and tags. Tags still attached and any hygiene liner still in place.
• Proof of purchase. An order number or the email address the order was placed with.

Trying something on indoors is not wearing it. Pull a base layer on over clean skin, move through a squat and a hinge, and send it back if it is wrong. That is what the window is for.

4. How to start a return

1. Email us at [email protected] within 30 days of delivery with your order number and what you are sending back. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply within 1 business day with your prepaid return label, ready to print at home or show at the carrier counter.
3. Pack the item with its tags attached, in the original packaging where you still have it, and affix the label.
4. Hand the parcel to the carrier named on the label, or book a collection with them.

No printer at home is not a problem. Say so in your email and the label arrives in a format the carrier can scan from a mobile screen.

5. Return address

6. Refund processing and the 7 business days commitment

Returned parcels are inspected within 1–3 business days of arriving, and the outcome is emailed to you either way, including when something does not pass. Once a return is approved, customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

After we release a refund, your bank or card issuer may take a further 2 to 5 business days to post it to your statement. If 10 business days pass from our confirmation email and nothing has appeared, write to us and we will trace it with the payment provider.

7. No fees, in any form

• No restocking fee. $0.00, on every return, for every reason.
• No processing fee. Nothing is deducted for handling the return.
• No out-of-pocket shipping. We email you a prepaid label within 1 business day at no cost to you.
• Full purchase price refunded. What you paid for the item comes back in full.

The original shipping fee is refunded as well whenever the fault sits with us: a faulty item, the wrong item, or damage in transit. On a change-of-mind return the original shipping fee is retained and the return leg still costs you nothing.

8. Damaged, defective, or incorrect items

Email us within 7 days of delivery with a photo of the item and the packaging. These cases jump the queue. You choose a replacement or a full refund including the original shipping, and there is usually no need to send anything back. When we do need the item, we email you a prepaid return label that covers it.

9. Exchanges

The fastest route is a return and a fresh order, because the new size leaves us as soon as it is placed rather than waiting for the first parcel to travel back. If you would prefer a direct exchange, request the return in the usual way and say what you want instead. We email the label, and shipping is free in both directions.

If the size or item you want has run out by the time your return arrives, we tell you straight away and refund in full unless you would rather wait.

10. When returns are not accepted

• Items returned after the 30 days window has closed
• Items that have been worn, washed, or altered
• Items returned without tags or original packaging
• Items marked final sale or clearance at the time of purchase
• Returns with no proof of purchase
• Gift cards and promotional items received free of charge

If your situation falls just outside one of these, write to us anyway. Edge cases get looked at on their own terms rather than measured against the list.

11. Summary of the return lifecycle

Return questions

Ask before you send anything back and we can usually save you a step. The same inbox handles labels, sizes, and refunds.

Thank you for shopping with us, and for putting the gear to work.